Privacy Policy

This Privacy Policy describes how PlayHeckle.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor woocommerce.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen for potential risk or fraud, and provide information or advertising in line with your preferences.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor woocommerce and other necessary vendors (e.g., sales channels, payment gateways, shipping, and fulfillment apps).

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with applicable customer support service providers.

Minors The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. Examples include:

• woocommerce (to power our online store): https://automattic.com/privacy/
• Compliance with applicable laws, subpoenas, and search warrants.

Behavioural Advertising We use Personal Information for targeted advertisements or marketing communications we believe may be of interest to you. Examples include:

• Google Analytics (to understand customer use): https://policies.google.com/privacy?hl=en
• Opt-out of targeted advertising:
  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt-out via the Digital Advertising Alliance: http://optout.aboutads.info/

Using Personal Information We use your Personal Information to provide services such as order processing, payments, shipping, and product updates.

Lawful Basis (GDPR Compliance) For residents of the European Economic Area (EEA), we process your Personal Information under the following legal bases:

• Your consent;
• Performance of a contract;
• Compliance with legal obligations;
• Protection of vital interests;
• Tasks carried out in the public interest;
• Legitimate interests that do not override your fundamental rights.

Retention We retain your Personal Information for our records unless you request its deletion.

Automatic Decision-Making We do not engage in fully automated decision-making that has a legal effect on you. Shopify may use automated systems for fraud prevention.

Your Rights

• GDPR (EEA Residents): You have the right to access, correct, update, or erase your Personal Information. Contact us for requests.
• CCPA (California Residents): You have the right to know, access, correct, update, or erase your Personal Information. Contact us for requests or to designate an authorized agent.

Cookies We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. More details: www.allaboutcookies.org.

Do Not Track We do not alter our data collection and usage practices when detecting a “Do Not Track” signal from your browser.

Changes We may update this Privacy Policy to reflect changes in our practices or for legal reasons.

Contact For privacy-related inquiries, contact us at:

Privacy@PlayHeckle.com

Last updated: [3/1/2025]